Shipping Policy

1. Shipping Overview

ASTRION BRAVEN ships orders using the delivery methods made available at checkout. Available shipping options, estimated delivery windows, and applicable shipping charges may vary depending on the delivery address, order value, product availability, and carrier service.

The shipping method, estimated delivery timeframe, and shipping cost selected or displayed at checkout form part of your order confirmation.

2. Order Processing

We begin processing orders after successful payment authorization and order confirmation. Processing may include payment verification, fraud-prevention checks, inventory confirmation, packing, and preparation for dispatch.

Processing time is separate from the carrier’s estimated delivery time. We will make reasonable efforts to process and dispatch orders promptly, but processing may take longer during high-demand periods, holidays, promotions, inventory checks, security reviews, or events outside our reasonable control.

We may contact you if we need additional information to verify an order, confirm the delivery address, resolve a payment issue, or comply with legal or shipping requirements.

3. Estimated Delivery Times

Any delivery date, delivery range, or transit estimate shown on our website, at checkout, in an order confirmation, or by a carrier is an estimate only and is not guaranteed unless we expressly state otherwise in writing.

Delivery times begin after dispatch, not when the order is placed. Actual delivery may be affected by carrier delays, weather, customs clearance, public holidays, incorrect address details, remote-area delivery, local regulations, security checks, or other events beyond our reasonable control.

We are not responsible for delays caused by a carrier, customs authority, government authority, force majeure event, or circumstances outside our reasonable control. However, we will reasonably assist you in contacting the carrier or investigating a delivery issue.

4. Shipping Charges

Shipping charges are shown at checkout before you complete your purchase. The charge may depend on your delivery location, selected service, order value, and any promotion that applies to your order.

Unless we clearly state otherwise, shipping charges do not include customs duties, import taxes, brokerage fees, local taxes, storage fees, or other charges imposed by the destination country or carrier after dispatch.

5. Tracking Information

Where tracking is available, we will send tracking details to the email address provided with your order after the parcel has been dispatched or when the carrier makes the tracking information available.

Tracking updates are provided by the carrier and may take time to appear after dispatch. Carrier tracking information is provided for convenience and may not update in real time.

You are responsible for monitoring tracking updates and taking reasonable action if the carrier requests information, delivery instructions, identity verification, customs documentation, payment of import charges, or collection of the parcel.

6. Shipping Address Requirements

You are responsible for providing a complete, accurate, and deliverable shipping address, including the correct recipient name, apartment or unit number, postal code, telephone number, and any information required for delivery.

Please review your order carefully before submitting it. We cannot guarantee that a shipping address can be changed after an order has been placed, especially once it has been processed or dispatched.

We are not responsible for loss, delay, additional costs, failed delivery, or misdelivery resulting from an inaccurate, incomplete, outdated, or inaccessible address provided by you.

7. Delivery, Signature, and Transfer of Responsibility

A carrier may require a signature, identification, delivery code, or another form of confirmation upon delivery. If a signature is required, someone authorized to receive the parcel must be available at the delivery address.

Where permitted by applicable law and carrier terms, delivery may be completed when the parcel is delivered to the address, recipient, building reception, parcel locker, collection point, or other location selected or authorized by you.

Once delivery has been confirmed by the carrier, you are responsible for safeguarding the parcel. If you believe a parcel was delivered incorrectly, contact us and the carrier as soon as possible so that an investigation can be started.

8. Failed Deliveries and Unclaimed Parcels

If a delivery attempt fails because no one is available, the address is incorrect, the parcel is refused, required customs charges are not paid, the parcel is not collected on time, or the carrier cannot contact you, the carrier may return the parcel to us or dispose of it in accordance with its policies and applicable law.

If a parcel is returned to us for a reason attributable to you, we may charge reasonable re-shipping costs or deduct reasonable costs from any refund, including outbound shipping, return shipping, customs charges, storage charges, and carrier fees, where permitted by applicable law.

If you would like us to re-send a returned parcel, we may require payment of the new shipping charge and any other reasonable costs incurred before re-dispatch.

9. International Shipping, Customs, and Import Charges

For international orders, you are responsible for ensuring that the product can lawfully be imported into the destination country and for complying with local customs, tax, import, and product regulations.

You may be required to pay import duties, taxes, VAT, customs-clearance fees, brokerage fees, or other charges imposed by your country, customs authority, or carrier. Unless expressly stated at checkout, these charges are your responsibility and are not included in the product price or shipping fee.

We are not responsible for delays, refusals, seizures, returns, losses, or additional charges caused by customs authorities, import restrictions, unpaid duties or taxes, or your failure to provide required documents or information.

10. Lost, Damaged, or Delayed Shipments

If your order appears lost, arrives damaged, or experiences an unusual delay, contact us at support@astrionbraven.com as soon as reasonably possible and include your order number and relevant details.

For damaged deliveries, please keep the product, outer packaging, shipping label, and all contents, and provide clear photographs or videos where possible. This helps us investigate the issue with the carrier.

We may need time to investigate with the carrier before offering a replacement, refund, repair, or other appropriate solution. Nothing in this section limits any right you may have under applicable law.

11. Split Shipments and Product Availability

If an order contains multiple items, we may ship the items together or in separate parcels, unless we state otherwise. If we split an order, you will not be charged an additional shipping fee unless you agree to it in advance.

All orders are subject to product availability. If an item becomes unavailable after you place an order, we may contact you to offer an alternative, a revised delivery estimate, a partial shipment, or a refund for the unavailable item.

12. Order Cancellation and Returns

For information about cancelling an order, returning a product, requesting a refund, or reporting a faulty or incorrect item, please read our Refund & Returns Policy.

If an order has already been dispatched, cancellation may need to be handled as a return after delivery, subject to applicable law and our Refund & Returns Policy.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in shipping methods, carriers, delivery locations, legal requirements, or business practices.

We will post the updated policy on this page and revise the “Last Updated” date. Where a change is material or where required by law, we will provide additional notice through the website, email, or another appropriate method.

The shipping terms shown at checkout when you place your order will generally apply to that order, unless a change is required by law or is more favorable to you.

14. Contact Us

For shipping, tracking, delivery, or customs questions, contact us at:

Email: support@astrionbraven.com

Website: https://astrionbraven.com